- Category rank
- #2 in Warranty And Returns Management
- Price
- Free plan
- Listing audit
- 56/100
Agentforce OMS Agent is a Salesforce AppExchange app by Salesforce Labs.
Agentforce OMS Agent is the #2 ranked Warranty And Returns Management app on Salesforce, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Agentforce OMS Agent is a category-leading Warranty And Returns Management app on Salesforce, ranked #2 of 6 in the category. It has no reviews on Salesforce yet. It is free to use.
Pros
- +#2 of 6 in Warranty And Returns Management
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Agentforce OMS Agent
How Agentforce OMS Agent works
Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer
Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns
Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans
Key features
- Flow based solution can be customized to meet your business needs.
- Guest Order Lookup includes Order Summary Details, Order Item Summaries, and Shipment details.
- Works with Salesforce Order Management Data Model and processes.
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
