- Category rank
- #2 in Warranty And Returns Management
- Price
- Free plan
- Listing audit
- 56/100
Agentforce OMS Agent is a Salesforce AppExchange app by Salesforce Labs.
Agentforce OMS Agent is the #2 ranked Warranty And Returns Management app on Salesforce, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Agentforce OMS Agent is a category-leading Warranty And Returns Management app on Salesforce, ranked #2 of 6 in the category. It has no reviews on Salesforce yet. It is free to use.
Pros
- +#2 of 6 in Warranty And Returns Management
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Agentforce OMS Agent
How Agentforce OMS Agent works
Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer
Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns
Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans
Key features
- Flow based solution can be customized to meet your business needs.
- Guest Order Lookup includes Order Summary Details, Order Item Summaries, and Shipment details.
- Works with Salesforce Order Management Data Model and processes.
Standardized capabilities
AppRanks hasn't mapped this app to standardized capabilities yet. The developer's own feature list is shown above.
Ratings and reviews
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Warranty And Returns Management#2of 6Top 34%
- Shipping Fulfillment And Logistics#12of 35Top 35%
- E Commerce#61of 312Top 20%
- Commerce#159of 579Top 28%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Agentforce OMS Agent ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- 2.orderRank #7
- Rank #60
Competitors & alternatives
Agentforce OMS Agent doesn't have curated competitor matchups yet.Other tracked Warranty And Returns Management apps on Salesforce:
Looking to switch from Agentforce OMS Agent?
See Agentforce OMS Agent's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is Agentforce OMS Agent?
Agentforce OMS Agent is a Salesforce app by Salesforce Labs, listed in Warranty And Returns Management. It has been listed since 2025.
Is Agentforce OMS Agent free?
Yes. Agentforce OMS Agent is listed as free on Salesforce.
Where does Agentforce OMS Agent rank on Salesforce?
Agentforce OMS Agent ranks #2 of 6 apps in Warranty And Returns Management on Salesforce.