Agentforce OMS Agent is the #3 ranked warranty and returns management app on Salesforce, with a free plan available, as of Sep 12, 2026.
Agentforce OMS Agent is a Salesforce AppExchange app by Salesforce Labs.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Agentforce OMS Agent is a newly-listed Salesforce app with a limited review volume. It is listed in the Warranty And Returns Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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See Agentforce OMS Agent's alternatives ranked by audit score, rating, and review velocity.
About Agentforce OMS Agent
How Agentforce OMS Agent works
Improve customer service efficiency: Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer
Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns
Offer self-service actions for order modifications: Customers can conversationally update order information, and initiate exchanges and cancellations, without humans
Key features
- Flow based solution can be customized to meet your business needs.
- Guest Order Lookup includes Order Summary Details, Order Item Summaries, and Shipment details.
- Works with Salesforce Order Management Data Model and processes.
Category rankings
As of Sep 13, 2026- Warranty And Returns Management#3of 6Top 50%
- Shipping Fulfillment And Logistics#13of 35Top 38%
- E Commerce#60of 311Top 20%
- Commerce#168of 570Top 30%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Agentforce OMS Agent ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- 2.orderRank #6
- Rank #57
Competitors & alternatives
Agentforce OMS Agent doesn't have curated competitor matchups yet. Other tracked warranty and returns management apps on Salesforce:
Frequently asked questions
What is Agentforce OMS Agent?
Agentforce OMS Agent is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Warranty And Returns Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Agentforce OMS Agent free?
Agentforce OMS Agent offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Agentforce OMS Agent?
Agentforce OMS Agent is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Warranty And Returns Management category on Salesforce.
Where does Agentforce OMS Agent rank on Salesforce?
Agentforce OMS Agent currently sits at position #3 in the Warranty And Returns Management category on Salesforce. That places it in the top 50% of 6 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Agentforce OMS Agent integrate with?
Agentforce OMS Agent lists 4 integrations on its Salesforce marketplace page. The most prominent are B2B Commerce Cloud, B2C Commerce Cloud, Commerce Cloud Order Management, Commerce Cloud Order Management. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.