- Category rank
- #35 in Forecasting
- Price
- Free plan
- Listing audit
- 58/100
Customer Feedback Manager is a Salesforce AppExchange app by Folio3 Software Inc..
Customer Feedback Manager is the #35 ranked Forecasting app on Salesforce, free to use, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Customer Feedback Manager ranks #35 of 47 in Forecasting on Salesforce. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Customer Feedback Manager
How Customer Feedback Manager works
The Customer Feedback Manager is a Salesforce-based app designed to streamline feedback collection, analysis, and management. It provides a centralized platform to capture customer feedback through dynamic forms and automatically categorizes sentiments as Positive, Negative, or Neutral using built-in AI analysis. With actionable insights from customizable dashboards and reports, businesses can identify trends and improvement areas to boost customer satisfaction.
Key features include automated task creation for addressing low-rated feedback, multilingual sentiment analysis, and configurable metadata for adapting to various industries. The app ensures data security with Salesforce’s robust permission models and scales seamlessly with business growth.
By leveraging the Customer Feedback Manager, users can improve decision-making, enhance customer relationships, and increase operational efficiency. It empowers businesses to transform feedback into meaningful actions, driving customer satisfaction and loyalty while fostering continuous improvement.
Key features
- Sentiment Analysis: Automatically analyzes customer feedback to categorize sentiments as Positive, Neutral, or Negative, helping businesses gauge customer satisfaction.
- Customizable Feedback Forms: Offers dynamic and configurable forms to gather feedback tailored to specific business needs.
- Actionable Insights: Provides detailed dashboards and reports to track trends, pinpoint improvement areas, and make data-driven decisions.
