Customer Feedback Manager for Salesforce AppExchange
Customer Feedback Manager is the #39 ranked forecasting app on Salesforce, with a free plan available, as of Sep 12, 2026.
Customer Feedback Manager is a Salesforce AppExchange app by Folio3 Software Inc..
AppRanks data: Customer Feedback Manager ranks #39 in Forecasting on Salesforce AppExchange, placing it in the top 83% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Feedback Manager is a newly-listed Salesforce app with a limited review volume. It is listed in the Forecasting category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Folio3 Software Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Customer Feedback Manager
How Customer Feedback Manager works
The Customer Feedback Manager is a Salesforce-based app designed to streamline feedback collection, analysis, and management. It provides a centralized platform to capture customer feedback through dynamic forms and automatically categorizes sentiments as Positive, Negative, or Neutral using built-in AI analysis. With actionable insights from customizable dashboards and reports, businesses can identify trends and improvement areas to boost customer satisfaction.
Key features include automated task creation for addressing low-rated feedback, multilingual sentiment analysis, and configurable metadata for adapting to various industries. The app ensures data security with Salesforce’s robust permission models and scales seamlessly with business growth.
By leveraging the Customer Feedback Manager, users can improve decision-making, enhance customer relationships, and increase operational efficiency. It empowers businesses to transform feedback into meaningful actions, driving customer satisfaction and loyalty while fostering continuous improvement.
Key features
- Sentiment Analysis: Automatically analyzes customer feedback to categorize sentiments as Positive, Neutral, or Negative, helping businesses gauge customer satisfaction.
- Customizable Feedback Forms: Offers dynamic and configurable forms to gather feedback tailored to specific business needs.
- Actionable Insights: Provides detailed dashboards and reports to track trends, pinpoint improvement areas, and make data-driven decisions.
- Automated Task Management: Creates tasks for addressing negative feedback or low ratings to ensure timely follow-ups and resolution.
- Scalable Solution: Built on Salesforce, it integrates with existing workflows and grows alongside your business.
- Enhanced Data Security: Leverages Salesforce’s robust permission model to ensure secure handling of sensitive customer data.
- Improved Customer Retention: Transforms feedback into actionable improvements, enhancing customer loyalty and satisfaction.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Custom DashboardsCreate interactive dashboards tailored to your analytics needs.
- Customer Feedback CollectionGather insights and opinions from customers to improve services.
- Multi-Language SupportOffer a multilingual experience for your customers.
- Sentiment AnalysisAnalyze customer sentiment to improve engagement and service.
- Task CreationCreate tasks to organize and manage work efficiently.
Category rankings
As of Sep 12, 2026- Forecasting#39of 47Top 83%
- Surveys#55of 57Top 97%
- Marketing#753of 962Top 79%
- Customer Service#905of 1,137Top 80%
- Sales#1537of 1,768Top 87%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Customer Feedback Manager ranks for 10 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- Rank #6
- Rank #6
Competitors & alternatives
Customer Feedback Manager doesn't have curated competitor matchups yet. Other tracked forecasting apps on Salesforce:
Frequently asked questions
What is Customer Feedback Manager?
Customer Feedback Manager is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Forecasting category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Folio3 Software Inc.
Is Customer Feedback Manager free?
Customer Feedback Manager offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Customer Feedback Manager?
Customer Feedback Manager is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Forecasting category on Salesforce.
Where does Customer Feedback Manager rank on Salesforce?
Customer Feedback Manager currently sits at position #39 in the Forecasting category on Salesforce. That places it in the top 83% of 47 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Customer Feedback Manager integrate with?
Customer Feedback Manager lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.