- Category rank
- #37 in Forecasting
- Price
- Free plan
- Listing audit
- 58/100
Customer Feedback Manager is a Salesforce AppExchange app by Folio3 Software Inc..
Customer Feedback Manager is the #37 ranked Forecasting app on Salesforce, free to use, as of Nov 15, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 15, 2026
Customer Feedback Manager ranks #37 of 47 in Forecasting on Salesforce. It has no reviews on Salesforce yet. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Customer Feedback Manager
How Customer Feedback Manager works
The Customer Feedback Manager is a Salesforce-based app designed to streamline feedback collection, analysis, and management. It provides a centralized platform to capture customer feedback through dynamic forms and automatically categorizes sentiments as Positive, Negative, or Neutral using built-in AI analysis. With actionable insights from customizable dashboards and reports, businesses can identify trends and improvement areas to boost customer satisfaction.
Key features include automated task creation for addressing low-rated feedback, multilingual sentiment analysis, and configurable metadata for adapting to various industries. The app ensures data security with Salesforce’s robust permission models and scales seamlessly with business growth.
By leveraging the Customer Feedback Manager, users can improve decision-making, enhance customer relationships, and increase operational efficiency. It empowers businesses to transform feedback into meaningful actions, driving customer satisfaction and loyalty while fostering continuous improvement.
Key features
- Sentiment Analysis: Automatically analyzes customer feedback to categorize sentiments as Positive, Neutral, or Negative, helping businesses gauge customer satisfaction.
- Customizable Feedback Forms: Offers dynamic and configurable forms to gather feedback tailored to specific business needs.
- Actionable Insights: Provides detailed dashboards and reports to track trends, pinpoint improvement areas, and make data-driven decisions.
- Automated Task Management: Creates tasks for addressing negative feedback or low ratings to ensure timely follow-ups and resolution.
- Scalable Solution: Built on Salesforce, it integrates with existing workflows and grows alongside your business.
- Enhanced Data Security: Leverages Salesforce’s robust permission model to ensure secure handling of sensitive customer data.
- Improved Customer Retention: Transforms feedback into actionable improvements, enhancing customer loyalty and satisfaction.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Other capabilities (5)
role not classified yet
- Custom DashboardsCreate interactive dashboards tailored to your analytics needs.
- Customer Feedback CollectionGather insights and opinions from customers to improve services.
- Multi-Language SupportOffer a multilingual experience for your customers.
- Sentiment AnalysisAnalyze customer sentiment to improve engagement and service.
- Task CreationCreate tasks to organize and manage work efficiently.
Ratings and reviews
Category rankings
A category rank is the app's position in Salesforce's own category listing. Keyword ranks (search-result positions) are a separate measure.
- Forecasting#37of 47Top 79%
- Surveys#38of 57Top 67%
- Marketing#607of 980Top 62%
- Customer Service#894of 1,163Top 77%
- Sales#1512of 1,818Top 84%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Customer Feedback Manager ranks for 12 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #1
- 2.whileRank #5
- Rank #7
Competitors & alternatives
Customer Feedback Manager doesn't have curated competitor matchups yet.Other tracked Forecasting apps on Salesforce:
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Frequently asked questions
What is Customer Feedback Manager?
Customer Feedback Manager is a Salesforce app by Folio3 Software Inc., listed in Forecasting. It has been listed since 2025.
Is Customer Feedback Manager free?
Yes. Customer Feedback Manager is listed as free on Salesforce.
Where does Customer Feedback Manager rank on Salesforce?
Customer Feedback Manager ranks #37 of 47 apps in Forecasting on Salesforce.