Hiver: AI-powered customer service platform for Google Workspace Marketplace
By hiverhq.com
Hiver: AI-powered customer service platform is the #48 ranked task management app on Google Workspace, with a 4.7 average rating from 62 reviews, with a free plan available, as of Jul 15, 2026.
Hiver: AI-powered customer service platform is a Google Workspace Marketplace app by hiverhq.com. With a rating of 4.7★ from 62 reviews, it currently ranks #48 in the Task management category.
AppRanks data: Hiver: AI-powered customer service platform ranks #48 in Task management on Google Workspace Marketplace, placing it in the top 45% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Hiver: AI-powered customer service platform is a highly rated Google Workspace app with a limited review volume. It is listed in the Task management category on Google Workspace Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 62 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Google Workspace Marketplace listing.
Pros
- +High average rating (4.7★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by hiverhq.com — established developer track record
Cons
- −Limited review base (62) — ratings can shift significantly with new feedback
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About Hiver: AI-powered customer service platform
How Hiver: AI-powered customer service platform works
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Hiver is a delightfully easy-to-use customer service platform that brings together all your communication channels, apps, and data so you can provide stellar support to every customer.
Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
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Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation.
✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more.
✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more.
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Why Hiver?
- Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU - Designed for simplicity and works right inside your inbox - Over 1000+ 5-star reviews on G2 and 24/7 support across all plans - Affordable and flexible pricing plans - Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant
Start a free trial by downloading the extension or request a demo by visiting hiverhq.com
Screenshots
Category rankings
As of Jul 15, 2026- Task management#48of 108Top 45%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Hiver: AI-powered customer service platform ranks for 4 keywords across Google Workspace Marketplace. Here are the top 3:
Competitors & alternatives
Hiver: AI-powered customer service platform doesn't have curated competitor matchups yet. Other tracked task management apps on Google Workspace:
Frequently asked questions
What is Hiver: AI-powered customer service platform?
Hiver: AI-powered customer service platform is an app for Google Workspace. It currently holds a 4.7-star rating from 62 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Task management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by hiverhq.com.
Who uses Hiver: AI-powered customer service platform?
Currently around 266,701 active stores have installed Hiver: AI-powered customer service platform. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Task management category on Google Workspace.
Where does Hiver: AI-powered customer service platform rank on Google Workspace?
Hiver: AI-powered customer service platform currently sits at position #48 in the Task management category on Google Workspace. That places it in the top 44% of 108 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.