- Category rank
- #452 in Continuous integration
- Price
- Free plan
- Listing audit
- 56/100
Zendesk Support for Jira is a Atlassian Marketplace app by Zendesk. With a rating of 3.4★ from 143 reviews, it currently ranks #452 in the Continuous integration category.
Zendesk Support for Jira is the #452 ranked Continuous integration app on Atlassian, with a 3.4 average rating from 143 reviews, free to use, as of Sep 11, 2026.
AppRanks verdict
Generated from marketplace data as of Sep 11, 2026
Zendesk Support for Jira ranks #452 of 2,507 in Continuous integration on Atlassian. It holds a 3.4★ average from 143 reviews on Atlassian. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −Average rating below 4.0 (3.4★) — read recent low-star reviews before committing
About Zendesk Support for Jira
How Zendesk Support for Jira works
WITHIN ZENDESK: Jira data appears in the Zendesk sidebar next to each ticket, with full control over displayed information. Link multiple Zendesk tickets to existing Jira issues easily. Create new Jira issues from Zendesk, including all necessary details for your engineering team. Notify Jira users by adding comments in Zendesk. Tags from Zendesk are shared with Jira, enhancing your workflows. WITHIN JIRA: Linked Zendesk tickets are shown in the activity tab, providing access to all public and private comments. Click on a Zendesk ticket to view its details and full conversations between the customer and support agent. Linked tickets are also displayed in the sidebar next to corresponding Jira issues, with customizable fields from Zendesk. Jira users can notify either the customer or the Zendesk support agent. Use workflows to automatically notify linked Zendesk tickets.
Key features
- Ensure no bugs are left behind Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.
- A holistic view from support to engineering Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.
- Complete control of data sharing Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.