Zendesk Support for Jira is the #452 ranked continuous-integration app on Atlassian, with a 3.4 average rating from 141 reviews, with a free plan available, as of July 8, 2026.
Zendesk Support for Jira is a Atlassian Marketplace app by Zendesk. With a rating of 3.4★ from 141 reviews, it currently ranks #452 in the continuous-integration category.
AppRanks data: Zendesk Support for Jira ranks #452 in Administrative tools on Atlassian Marketplace, placing it in the top 19% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Zendesk Support for Jira is a mixed-rating Atlassian app with a growing review traction. It is listed in the continuous-integration category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 141 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Zendesk — established developer track record
Cons
- −Average rating below 4.0 (3.4★) — read recent low-star reviews before committing
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About Zendesk Support for Jira
How Zendesk Support for Jira works
WITHIN ZENDESK: Jira data appears in the Zendesk sidebar next to each ticket, with full control over displayed information. Link multiple Zendesk tickets to existing Jira issues easily. Create new Jira issues from Zendesk, including all necessary details for your engineering team. Notify Jira users by adding comments in Zendesk. Tags from Zendesk are shared with Jira, enhancing your workflows. WITHIN JIRA: Linked Zendesk tickets are shown in the activity tab, providing access to all public and private comments. Click on a Zendesk ticket to view its details and full conversations between the customer and support agent. Linked tickets are also displayed in the sidebar next to corresponding Jira issues, with customizable fields from Zendesk. Jira users can notify either the customer or the Zendesk support agent. Use workflows to automatically notify linked Zendesk tickets.
Key features
- Ensure no bugs are left behind Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.
- A holistic view from support to engineering Within Jira, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave Jira.
- Complete control of data sharing Customize the Zendesk add-on for Jira to fit your teams’ workflows. You can choose the info you want to show from Jira in Zendesk, and share tags from Zendesk to Jira too.
Category rankings
As of Jul 8, 2026- Administrative tools#452of 2,503Top 19%
- charts-diagramming#452of 2,500Top 19%
- cloud-security#452of 2,500Top 19%
- code-quality#452of 2,500Top 19%
- code-review#452of 2,500Top 19%
- continuous-integration#452of 2,507Top 19%
- design-tools#452of 2,500Top 19%
- documentation#452of 2,500Top 19%
- integrations#452of 2,500Top 19%
- it-service-management#452of 2,500Top 19%
- macros#452of 2,500Top 19%
- migration#452of 2,500Top 19%
- monitoring#452of 2,507Top 19%
- Project management#452of 2,500Top 19%
- reports#452of 2,500Top 19%
- security#452of 2,500Top 19%
- testing-qa#452of 2,500Top 19%
- time-tracking#452of 2,500Top 19%
- workflow#452of 2,500Top 19%
See 90-day rank history for each category
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Competitors & alternatives
AppRanks tracks competitor sets per category. For Zendesk Support for Jira, the independent listing audit includes a competitive context section, and the full Atlassian app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Zendesk Support for Jira?
Zendesk Support for Jira is an app for Atlassian. It currently holds a 3.4-star rating from 141 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the continuous-integration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Zendesk.
Is Zendesk Support for Jira free?
Zendesk Support for Jira offers a free plan that merchants can install on Atlassian without entering payment details. Pricing details on this page are mirrored from the live Atlassian listing and refresh on each scrape cycle.
Where does Zendesk Support for Jira rank on Atlassian?
Zendesk Support for Jira currently sits at position #452 in the Administrative tools category on Atlassian. That places it in the top 18% of 2,503 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.