Easy Email Attachments for Service Desk is a Atlassian app, with a 5.0 average rating from 4 reviews, as of Jul 15, 2026.
Easy Email Attachments for Service Desk is a Atlassian Marketplace app by BDQ. With a rating of 5.0★ from 4 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Easy Email Attachments for Service Desk is a category-leading Atlassian app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by BDQ — established developer track record
Cons
- −Limited review base (4) — ratings can shift significantly with new feedback
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About Easy Email Attachments for Service Desk
How Easy Email Attachments for Service Desk works
Easy Email Attachments for Service Desk by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Management Server and Data Center.The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the JSM portal.Our two aims for the app are to ensure that:It should be as easy as possible to install and configure (less than 5 minutes)Agents should not have to change how they work with Jira Service Management to include attachments emails – no app-specific training, no fiddly additional UI or dialogs, just add attachments to comments as normal.Simple and easy.We welcome your feedback about the app and can provide support to get you up and running if you have problems. Please contact us via support.See Getting started for a walk through of how get up and running in less than 5 minutes.
Key features
- Email attachments instead of links! Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.
- Easy to setup Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.
- Agents work as usual There are no changes to Jira Service Management's comment interface. Agents can drag in issue attachments as normal, and no additional training is required.
Keyword rankings
Easy Email Attachments for Service Desk ranks for 1 keywords across Atlassian Marketplace. Here are the top 1:
- 1.formsRank #441
Competitors & alternatives
AppRanks tracks competitor sets per category. For Easy Email Attachments for Service Desk, the independent listing audit includes a competitive context section, and the full Atlassian app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Easy Email Attachments for Service Desk?
Easy Email Attachments for Service Desk is an app for Atlassian. It currently holds a 5.0-star rating from 4 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by BDQ.