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TOP 3 ALTERNATIVES — RANKED
Three you should evaluate first.
Filtered from 12 candidates by feature similarity, audit score, and review velocity. The hero treatment is editorial — these earned more space because the data did.
Typeform
Customer Support#1TOP PICK
Not auditedAudit score
Pick if you want feature parity
Strongest fit on feature parity. The most direct functional swap. Shares customer support feature signature and comparable workflows — switch costs are usually lowest here.
incident.io
Customer Support#2RUNNER-UP
Not auditedAudit score
Pick if you're cost-sensitive
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping customer support alongside adjacent capabilities you'd otherwise integrate separately.
Jotform
Customer Support#3VALUE PICK
Not auditedAudit score
Pick if you live in workflows
Established alternative with the review depth to evaluate. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
SIDE-BY-SIDE COMPARISON
ServiceNow for Slack versus the top 3.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
RANKS #4 THROUGH #12
The next 9, denser.
Lower-ranked but legitimate. Click any row for the full profile — or compare side-by-side with ServiceNow for Slack.
How these alternatives are ranked
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
45%Feature similarity
N-gram match against ServiceNow for Slack's feature signature, weighted by category overlap.
35%Audit + rating
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
20%Review velocity
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Slack alternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
WHEN DOES IT MAKE SENSE TO SWITCH FROM SERVICENOW FOR SLACK?
Four reasons people leave.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
Pricing has outgrown your usage
If your usage of ServiceNow for Slack has crossed a pricing-tier breakpoint, per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry a free tier; others are paid from day one. Compare the published plans on each alternative's page against your current bill — the gap is the only number worth acting on, and it is specific to your usage.
incident.io · TypeformYou need a feature outside the focus
Each Slack category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with ServiceNow for Slack. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
TypeformSupport response has slowed you down
Support quality is the hardest thing to read from a listing, and it is the most common reason a switch gets made. Read the most RECENT reviews on each alternative's profile rather than the lifetime average — recency is what tells you how the app is supported today, and trailing review velocity is the freshest signal AppRanks tracks.
FREQUENTLY ASKED
Answers built from the data.
Built from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Typeform is in the unknown band (Pricing varies), while ServiceNow for Slack is paid (Paid). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from ServiceNow for Slack, the most common landing spots are Typeform (unknown feature match, audit null/100) and incident.io (pricing leverage + breadth). Skip Service Cloud for Slack unless your use case is unusual.
If feature parity matters most
→ Typeform
Unknown feature parity. Audit null, no rating yet.
If pricing matters most
→ incident.io
Best for cost-sensitive teams. Limited review history.
If you're scaling enterprise
→ Jotform
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
Continue your research
Audit ServiceNow for Slack's listing
See where ServiceNow for Slack ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditServiceNow for Slack vs Typeform
Side-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
Open compareSlack category leaders
Highest-rated Slack apps by intent. The category-by-category leaderboard.
Open best
